The ODA Code of Practice is binding on members of the Association.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
You have stories to tell, and passions to share, and things to talk about that are more interesting than the weather.
For any complaints and enquiries you may contact us here.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
By providing such optional information, you confirm your intention and, consequently, expressly consent to, and take sole responsibility for, the processing of this mentioned “sensitive” data by us and our group companies, and their service providers located within and outside of the European Union.