The information in this article shows you how Microsoft Support engineers systematically troubleshoot real-life support cases.
For example, if the User Replicator is not able to populate the user details to the Lync database, you will see Event 30013. For example, if Lync Server is not able to access the Address Book Share location, you will see Event 21406 on the Lync Server. These events can help you determine if the Address Book Web Query Service is running correctly on the Lync server. Figure 7 below shows client logging options, including client logs, location, and tools to view the collected logs. We also reviewed various server-side and client-side logging options, which will help you find and resolve Lync 2010 Address Book issues.
As a Senior Support Escalation Engineer, Mohamad currently works with the Lync Beta team testing and supporting customers on future releases of Lync products.
Previously, starting with Microsoft Live Communications Server 2003, Mohamad worked with customers and the product team on critical issues for all UC products, including identifying product improvements through deep product knowledge.
Address Book Process The Address Book process runs at a fixed (pre-configured) time each day or can be forced to do an immediate synchronization by using a Windows Power Shell command (Update-CSAddressbook).
Lync Server 2010 maintains two sets of Address Book files: a standard-sized set and a reduced-sized set.