Chat Tool Founder Robert Brandl offered the following example: Don’t waste your energy outing these guys. Save it for long conversations and “people” you chat with outside of customer service such as those on online dating platforms.Now we get into the malicious chatbots: the ones trying to sell you something, take your personal information or cheat you out of money you paid to chat with an online therapist.
In a time where bots drive more than 60% of web traffic, it’s reasonable for consumers to be wary of chatbots masquerading as humans.
He recommends outsmarting them by typing questions one wouldn’t typically ask in certain situations.
A human would be confused but able to answer the questions accurately.
Other types include social media chatbots that automatically send a thank you message when you follow someone new.
You might also receive bot-like responses that are actually the result of a customer service rep using a tool to save time typing.